Return & Refund Terms

We want you to find your perfect sound. Return any standard gear within 30 days of delivery.

Your 30-day evaluation period begins the moment your instrument or equipment arrives. If the tone isn't hitting the right notes, you are entitled to a full refund or exchange for other gear.

To initiate a return, please provide a clear statement of your request via our support portal or official email.

Refunds are processed within 30 days of receiving the returned item. Credits will be issued to your original payment method. We ensure a transparent process so you can get back to your music without delay.

Return Guidelines

To qualify for a full refund, please ensure the following conditions are met:

  • The gear was purchased within the last 30 days

  • The item remains in its original, mint condition packaging

Items excluded from our return policy:

  • Custom Shop orders or gear modified to your specific technical requirements.

  • Consumables that have been opened, such as high-end strings, cleaning kits, or valve tubes.

  • Personal items like in-ear monitors or woodwind reeds that have been unsealed for hygiene.

  • Software licenses or digital downloads that have been registered or activated.

We reserve the right to deny returns for items showing signs of stage wear or damage not present at the time of delivery.

Return Shipping

Customers are responsible for return shipping costs. Please use the original shipping crate to protect your instrument.

We recommend using a trackable and insured courier. We cannot be held liable for instruments lost or damaged in transit. Refunds are only finalized once the gear has passed our master technician's thorough inspection for quality and condition.

Gifts:

If the item was a gift shipped directly to you, we will issue a store credit for the value of the return. This allows you to select the gear that truly fits your style. A digital voucher will be sent upon receipt.

If the gear was purchased by someone else and shipped to them first, the refund will be issued to the original purchaser's account, and they will be notified of the return.

Support

For any questions regarding your return, contact our concierge at msabga@earthlink.net